We are a paperless organization and invoices are emailed to the email address as stated in the contract. Contracts are handled through EchoSign and no work is held, scheduled or performed until a fully executed contract in place. The credit card on file is charged at 8pm the night prior to service. Should you card declined you will be contacted via email and if a new card is not provided by 9pm your work order will be bumped to the next available truck for your area, which may be up to 10 business days away. ALL SALES ARE FINAL and all contract cancellations incur a $100 cancellation fee per the contract without exception. There are no returns, exchanges or refunds due to the nature of our USDA organic & OMRI certified products, they may not be resold, reused or repurposed in any fashion nor can the product be removed once applied.